Frequently Asked Questions

Have a question? Want to learn more about our store? We’ve compiled a list of some of the most popular questions, accompanied by our thorough answers. If you can’t find what you’re looking for, contact us.

What is your return policy?

Any item sold by Ostech Tactical that is found to be faulty from manufacture will be refunded, repaired, or replaced. Items that are found to be damaged due to neglect or misuse will not be refunded. Repairs can be made at the customers expense if required.
Custom and one of knife sales are final and non refundable.
Please note that these are completely hand made items and should be viewed as such.

Do you offer gift cards?

Gift cards are available to any amount upon request and valid for 18 months from date of issue.

What are the payment options?

Payments can be made via PayPal, Credit Card, Direct deposit (EFT).